Returns Policy

Returns Policy

1. We only accept return if the dresses has serious quality issue, please contact us for a return authorization within 3 working days of the receipt of the product. But buyer is responsible for the return shipping cost. Custom Made Dresses is not returnable and can’t be exchange. But we will fix anything until you are happy with your dresses. Our clients love our great quality dresses. You would get the original dress like the picture from us. 

2. We do not cover any items for damage after use. 

3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we cannot guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, please understand. 

We Exchanges & Refunds within 3 days: $80 postage will be charged for size exchange service. 20% off the listing price will be deducted before refund as discounted rates charged are for complete transactions. 

International buyer returning: you will be responsible for any custom import duty so please mark parcel value no higher than $20 as a returning item to avoid duty charges.

Free long veil, glove, and petticoat ($300 value) to match the wedding dress. It is special offer only for you. This special offer is limited. Please get them before they are gone. Please place your order now and get this limited special offer.

We only make the original dress like the picture and it is made with real crystal and expensive good fabric. All of our clients love our great quality dresses.

You would look stunning and beautiful on it.

We have different Wedding Dresses Train option for you. And we wish all five star rating. So if any problems happen, please give us a chance to make it right. Nobody can avoid problems, but good communication can solve all.

NO refund will be given for any custom order dresses . .

We encourage you to not wear or alter our merchandise until you are sure you are 100% satisfied with the transaction. No refund will be issued for altered, modified or used items.

If the dress has been altered in any way, either by you or by us at your request, this is considered a CUSTOM ORDER and CANNOT BE REFUNDED 

All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped. 

NO refund will be issued for special order items that are irregular size or not part of our standard line.

EXCHANGE PROCEDURE 

u must contact us to obtain an Exchange Authorization Code. 
Exchanges can be made within 3 days of receiving the dress. 
No exchange will be given after the wedding date that is given at the time of ordering, or after 4 months from the order date if no wedding date is given at the time of ordering. 
NO exchange will be given for any custom orders. . 
An Exchange Authorization Code must be obtained from us and it must be visible on the outside of the returned box. 
Customer is responsible for return shipping costs and also for the reshipment of the exchange. 
ALL EXCHANGES of Wedding Gowns and Bridesmaids must include ALL items sent with gown (purse, wrap and jacket if applicable) or you will be charged for those items at regular price.

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